Customers Requiring Assistance

Passengers Requiring Assistance

Assistance will be available wherever requested,

e.g. through use of hazard warning lights on arrival at the car marshalling area, or at the time of boarding.

Please advise at the time of booking and when checking in at marshalling areas or terminals, of any special requirements you may have (e.g. use of lifts/wheelchairs). Some ships have facilities for disabled passengers, e.g. a lift, which can be used on request. (See note in each timetable and please check on availability before travelling.)

Assistance may also be available for passengers with audio or visual needs. Please advise us of your requirements at the time of booking, or let the Port Offices know in advance if assistance is required.

Wheelchairs

Passengers requiring the use of a wheelchair at terminals or on ships are advised to contact the port of departure before travelling. Some ships, particularly the smaller ones, may have limited numbers of wheelchairs available and demand can be high.

Children

Children under five years old travel free and children aged 5-15 travel at half the adult fare. Play areas are available on many of our larger ships and those ships with cafeterias also have a children’s menu available.