We always welcome your feedback...

If you feel that any aspect of our service has not met or has exceeded your expectations you should speak to one of our employees. You can also contact our Customer Care Team by:

Writing to Customer Care, CalMac Ferries Ltd, Ferry Terminal, Gourock, PA19 1QP.
Telephone on 01475 650 100
e-mailing us at customercare@calmac.co.uk
By completing our feedback form below.These can also be found on board any of our vessels and at our port offices.

If you have a complaint, it will be acknowledged in writing within 5 working days of receipt and dealt with within 21 days of its acknowledgement.

How would you rate...

Reservations/Enquiries

The service you received while making your telephone enquiry/reservation

The service you received while making your reservation on-line at calmac.co.uk

Pre-Boarding

The general appearance of our facilities

The clarity of our signage

The cleanliness of our facilities

The appearance and conduct of employees

The service received while buying your ticket at the port

The service you received when your ticket was collected

Boarding

The service you received when you boarded

On Board

The service you received in the shop

Our product variety/availability in the shop

The service you received in the bar

The service you received in the cafeteria

The quality of the food and drink served

The overall cleanliness of our facilities

The service you received during disembarkation

Overall value for money

Overall service we have provided in general

Would you recommend Caledonian MacBrayne to others?

Yes No

I was ..

How many people were in your party:

How often do you travel with CalMac

Please use this space for any comments to help us improve our service/facilities...

Date of Travel:

Route Travelled

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Your Details

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Address

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