Day Adventure Tours - Covid-19 Customer Update
Customer Update - Day Adventure Tours
As you know, CalMac is currently running an essential services timetable across our network in response to the Covid19 pandemic. This timetable will now be extended until at least 14 July 2020. The following timetable (15 July - 18 October) will be published on 2 July 2020, and bookings will open on a rolling two-week window from that date.
We understand that travel restrictions are undoubtedly challenging for our customers. Passenger numbers are down by 95% across our routes. For many of you, important plans may have been delayed or changed during this time. Many more will still be waiting to visit. We appreciate your patience.
We are taking our lead from the Scottish Government, while working closely with Transport Scotland and our island communities. When we agree our future timetable, it will be in line with their guidelines - and it will ensure we remain focused on the priority lifeline services and the welfare of the island communities we serve.
As a result, CalMac have taken the decision to suspend bookings of our Adventure products for the summer season. Therefore no future bookings will be possible up to and including 18 October 2020 for Adventure Day Tours.
What to do now?
Customers with existing Adventure bookings valid until 18 October 2020, who no longer wish to travel, can cancel their reservation via
emailing firstname.lastname@example.org or
by calling 01631 700506 (option 2) and quoting your booking reference number (found on your email confirmation)
The situation is under continuous review and we will update our customers via our website and social media channels.