Mobile menu
Mobile menu
Before you travel: Check the status of your route
Before reaching out to our teams, why not check out our Help Centre: View our FAQs
Call us on: 0800 066 5000 (or +44 1475 650 397 for our International customers)
Email us at: enquiries@calmac.co.uk
Want to keep up to date with the latest Service information? Follow us on X (formerly known as Twitter) @CalMac_Updates and tweet our social media team with your questions, available from 8:00 a.m. to 8:00 p.m. 7 days a week.
Our social media hours will change over the festive period:
Thursday 25 December – Closed
Thursday 1 January – Closed
All other days are normal working hours (Monday to Sunday 8:00 a.m. - 8:00 p.m.)
Keep up to date with the latest service information on our Service Status section, follow us on X (formerly known as Twitter) @CalMac_Updates or download our app.
20 October 2025 - 26 March 2026
Our Customer Engagement Centre opening hours for for the winter period:
Monday to Friday 7:00 a.m. – 7:00 p.m.
Saturday and Sunday 8:00 a.m. - 7:00 p.m.
Customer Engagement Centre opening hours will change over the festive period:
Wednesday 24 December 8:00 a.m. - 5:00 p.m.
Thursday 25 December Closed
Friday 26 December 8:00 a.m. – 5:00 p.m.
Wednesday 31 December 8:00 a.m. - 5:00 p.m.
Thursday 1 January Closed
All other days are normal operating hours (Monday-Friday 7:00 a.m. - 7:00 p.m.; Saturday-Sunday 8:00 a.m. - 7:00 p.m.)
Tell us if you have received great service or would like to send us a suggestion through our Opens in new windowcompliments and suggestions form.
Caledonian MacBrayne is proud to carry in excess of 5 million passengers a year and sail to some of the most beautiful destinations in Scotland. We have a tradition of implementing ideas suggested by our customers and we recognise that every customer's experience is unique.
We would love to hear from if you enjoyed your journey with us or you wish to provide feedback on our service. Your feedback will contribute to the ongoing review and development of our services.
We want to know if for any reason our service failed to meet your expectations. Please speak to one of our crew or port staff, at your earliest opportunity, to discuss your concerns.
If you are unable to provide feedback locally, or for any reason are not satisfied with the response you receive, please contact us by
e-mailing us at customerrelations@calmac.co.uk
Telephone on 0800 066 5000 or +44 1475 650 397 (for international customers)
Writing to Customer Relations, Caledonian MacBrayne, Ferry Terminal, Gourock, PA19 1QP
All formal complaints will be acknowledged within five working days of receipt and replied to within 21 working days of its acknowledgement. If it is not possible to respond fully to your complaint within 21 working days, you will be informed in writing at that point of the reasons for delay and the likely timescale for a resolution.
If your sailing has been disrupted, find out what you are entitled to and how to claim in our Passenger Rights section.
All media enquiries should be addressed in the first instance to our Communications team by emailing Opens in new windowcorporate.communications@calmac.co.uk
Your Information and personal data supplied will only be held as long as is required to fulfil this activity and in accordance with our Privacy Policy. We will not use the data captured here for Marketing purposes.
We have recently entered into a strategic partnership with outdoor advertising specialist CP Media to offer regional businesses with affordable advertising across our ports and 33 ferries.
Upgraded poster sites and digital screens will feature the advertising of businesses who would like to reach the 5.6 million tourists and members of the local community who depend upon the service. We hope that the scheme will help to raise awareness of the region's diverse and unique range of businesses to both tourists and the local community who might otherwise be unaware of just how much is on offer in this area of Scotland.
To enquire about advertising with us complete our Opens in new windowAdvertising form
Your Information and personal data supplied will only be held as long as is required to fulfil this activity and in accordance with our Privacy Policy. We will not use the data captured here for Marketing purposes.
If you work for a TV or film company and you'd like permission to film at a port or on board our vessels, please get in touch with the Communications team by emailing Opens in new windowcorporate.communications@calmac.co.uk. We don’t charge a fee for filming, and while we are happy to help, our ports and vessels are busy places and we can only allow filming to take place if we feel that it won’t obstruct passengers or crew.
It is important that you plan and allow plenty of time between submitting your application and the date of your planned filming. Seven days’ notice should be given from submitting your application to date of travel. In certain circumstances we will allow last minute request, but this will be at the discretion of the vessel’s captain.
Please note that you must book and pay for your own tickets.
Personal Data
Your Information and personal data supplied will only be held as long as is required to fulfil this activity and in accordance with our Privacy Policy. We will not use the data captured here for Marketing purposes.
We are engaging with a diverse range of organisations that play a key role to our island communities. Spending time with stakeholders, including tourism boards and attending network events, has allowed us to identify and explore collaborative opportunities such as additional sales initiatives and joint promotions, as well as giving us further essential insight to the customer experience.
We’ve met with many local businesses who are passionate about providing exceptional service. This has inspired new ideas for partnerships and promotions for local products and services, which in turn will give customers more reasons and incentive to travel on our network. Do you have a business that you feel we could collaborate with?
Complete our Opens in new windowpartnerships enquiry form
Personal Data
Your Information and personal data supplied will only be held as long as is required to fulfil this activity and in accordance with our Privacy Policy. We will not use the data captured here for Marketing purposes.