Contact our Travel Trade Team
Contact Our Travel Trade Team
Should you need more help after reading our webpage, please contact us. We have a dedicated Travel Trade department who can assist with any queries you may have with setting up accounts, organising bookings and helping with general enquiries. Contact our dedicated and knowledgeable TravelTrade department who are always happy to assist with any enquiries you may have from information on our routes and services to assistance with booking and new accounts
Telephone: +44 0 (1475) 650355
Opening hours: Monday - Friday 8.30am - 5:00pm
Address: Travel Trade Team, CalMac Ferries, Ferry Terminal, Gourock, PA19 1QP
Non Credit Account Holders
You now book online for foot passengers, cars, vans and small coaches (6m or under), people carriers and motorbikes. There is no longer a need to book through the Travel Trade Department as you can now easily self-serve via the main CalMac website.
Credit Account Holders
To make all coach and FIT bookings, please continue to book directly through the Travel Trade team via email.
Charges, cancellations and refunds
CalMac Ferries has a policy of charging customers who fail to show for reserved sailings (no shows). For paid bookings, any cancellations made 48 hours prior to travel will not be entitled to a refund. For paid bookings, failure to advise of a cancellation which leads to a
'No Show' will not be entitled to a refund. A 'No Show' is a vehicle that fails to arrive for a booked time slot. Cancellations prior to the 48 hour cut off will be entitled to a full refund less a £10 administration charge. Should there be cancellations to our services due to weather or
technical issues then a full refund will be provided. If there are disruptions on our network and should you cancel your booking before we cancel our sailing, then a full refund less the £10 administration charge will apply.