How do I cancel a booking?
Caledonian MacBrayne has a policy of charging customers who fail to show for reserved sailings. Cancellations must be notified at least 7 days prior to the scheduled departure date. Any cancellations made 48 hours prior to travel will not be entitled to a refund and any no shows are also not entitled to a refund. Cancellations prior to 48 hours will be entitled to a full refund less a £10 administration charge. Should there be cancellations to our services due to weather or technical issues then a full refund will be provided. If there are disruptions on our network and should you cancel your booking before we cancel our sailing, then a full refund less the admin charge will apply.
Contact our Travel Trade Department:
Telephone: +44 1475 650355
Opening hours: Monday - Friday 8.30am - 5:00pm
Address: CalMac Ferries, Ferry Terminal, Gourock, PA19 1QP
**Please note that these contact details should only be used to cancel coach and minibus bookings. If you wish to cancel a normal vehicle/passenger booking please fill out our refunds request form and this will be processed within 21 days **