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Ref 1919-SB Senior Technical Manager


JOB TITLE:                                        Senior Technical Manager

REPORTS TO:                                   Fleet Technical Reliability Operations Manager

VACANCY REF:                                 1919-SB

CONTRACT:                                       Fixed-term (23 Months)

RATE OF PAY:                                    £67,000 - £74,860 (Senior Manager)

LOCATION:                                        Gourock (agile working including working from home and on the Network)

HOURS PER WEEK:                          37.5

DATE ADVERTISED:                         12 May 2022

CLOSING DATE:                                26 May 2022

The recruitment Information pack is designed to provide you with as much information as possible, relevant to the role and the recruitment process.

CalMac Ferries Limited is an equal opportunities employer; as such our selection processes are designed to promote equality of opportunity for all.

If you have any further queries, please contact HR Services by email



CalMac Ferries Limited is the UK's largest ferry operator in terms of ships and destinations served and one of the largest transport operators in Scotland. It is a multi-award-winning ferry and port operation and ship management specialist providing essential lifeline services and logistical support to island and remote communities.

For more information please visit our website at



·       A rewarding career

·       A competitive salary

·       Excellent training, development and career progression

·       37 days annual leave

·       Potential to work anywhere in the company's network.

·       Staff travel pass for yourself, spouse/partner and dependents



As Senior Technical Manager, you will be able to work remotely and we welcome applications from across the CalMac network. Please note that network travel and occasional travel to our head office at Gourock will be required.

Responsible to the Fleet Technical Reliability Operations Manager, the Senior Technical Manager will support the Manager to provide comprehensive technical management in support of the day to day operation of the Major Vessels Fleet and responsible for the management and performance of the Technical Reliability major vessels team.

The role will focus on vessel availability, reliability, budget performance, continuous improvement, defect management, root cause analysis, preventive maintenance and the provision of the timetabled service, whilst maintaining close ties with the Service Delivery team in managing the day to day operations of the vessels in your area of responsibility.

The Senior Technical Manager is expected to be an integral member of the Technical Operations Team. You will maintain a cooperative working relationship with the Asset Management team, the Shore Support

Maintenance Operations Manager, the vessels staff, internal and external stakeholder's i.e. Class, MCA, CMAL

and you will act as an escalation path for your Technical Mangers. You will be responsible for the day to day

technical operations of the Company's Major Vessel Fleet ensuring that the processes and procedures outlined

in the Company Management System are followed



Operational Management

·       Management of department processes should be in line with company expectations and ensuring consultation is completed with relevant process reviewers when adding, amending, deleting and reviewing owned processes.

·       In conjunction with the Fleet Technical Reliability Operations Manager lead and manage the Technical Reliability Managers team to achieve the standards and objectives set in line with the Asset Management Strategy.

·       Ensuring good management processes and procedures are in place to ensure high performance of a safe, reliable and efficient fleet of vessels. Ensuring these processes and procedures are compliant with the ISM code. Ensuring regular reviews are carried out from a Technical perspective and change request made as required.

·       Work closely with the vessels to verify that the routine and unplanned maintenance is recorded effectively, and any outstanding items are followed up.

·       Manage the vessel defect reporting system, responding to defects in a timely manner and assist the vessel to close out defects as required.

·       Lead by example at all times

·       Recruiting, training and retaining the best staff.

·       Effective and efficient management of all staff working within the department.

·       Continually improve IT skills.

·       Undertake regular performance reviews with staff within the department and Annual appraisals.

·       Have a direct relationship with the HR department to ensure all issues are made aware to you.

·       Performance manage unacceptable standards in performance and behaviour. Invoke the disciplinary procedure as necessary in liaison with HR.

·       Ensure all Human resource policies and procedures are adhered to.


Technical Management

·       Overseeing the Technical performance of the vessels, ensuring that they are operated safely, economically and efficiently maintained to deliver a reliable and punctual service against timetable

·       Responsible for the resolution of technical issues affecting operations ensuring safe and efficient resolution & minimum time to repair vessels.

·       In relation to Technical Operations manage the interaction with external parties including but not limited to Classification Agency, MCA, MAIB, OEMs, third party suppliers and yards.

·       Share relevant information on technical issues with other affected vessels within the fleet with a view of identifying common issues, trends and adopting preventative maintenance philosophy.

·       Liaise with all departments to effectively respond to the vessels EOTR (End of Trip Report) with regards to any technical matters raised.

·       Carry out annual technical inspections for relevant vessels.


Department Specific

·       Liaise with and maintain a strong working relationship with the Marine, HSEQ and Service Delivery teams.

·       Responsible for the oversight and operational management of the running repair budget. Ensuring all vessels running repair costs are in line with approved budgets and reported on a monthly basis with justification on both positive and negative variances.

·       Promoting the Calmac culture through our values that define the sort of organisation we are, what we stand for and how we will all behave when carrying out our operations.

·       Work closely with the vessels to prevent break downs and minimise the effect to the vessel and the larger network.

·       Working closely with Asset Management, other internal departments to promote and resolve technical related issues on the fleet including the production/support of management reports & meeting attendance

·       Support the production of overhaul specifications, planning & preparation and attendance at overhauls or emergency dockings as requested.

·       Ensuring all necessary documentation and equipment required for relevant vessels are maintained and comply with relevant legislation.

·       Ensuring the relevant vessels comply with the Company Operations Manuals, work instructions and fleet circulars.

·       Any other duties required by the Fleet Technical Reliability Operations Manager.


Business Development

·       Maintain a programme of continuous improvement to ensure process and procedures.

·       In conjunction with the Fleet Technical Reliability Operations Manager identify opportunities for development and continuous improvement across all areas of the Technical Reliability team.

·       To provide input as a subject matter expert on projects within the Asset Management Directorate as requested.


Training & Development

·       Responsible for direct reports/team development, achieved by regular one to ones and yearly set objectives underpinned by the organisational goals that will allow us collectively to achieve our mission and vision.

·       Support the Service Delivery team with the recruitment, training & development, performance appraisals/management and promotion of on-board engineering staff.

·       Recruit, induct, train and manage the staff across all areas within the remit

·       Ensure that all staff receive regular training on delivering exceptional service with close reference to Health and Safety.

·       Identify and propose relevant training opportunities with a view to developing personal knowledge.

·       Continually review feedback and plan and implement corrective action to ensure that exceptional service is consistently delivered.

·       Through empowering staff, develop a highly motivated team, flexible and multiskilled, who take pride and ownership in their work.


Finance & Budgets

·       Support the production of technical budgets for vessels and control technical costs in line with the agreed running repairs budget.


Stock Management

·       Provide support and ensure follow-up is accomplished to conclusion for any internal or external audits, management reports or inspections.



·       Ensure that the directorate safety strategy is implemented at local level

·       Include safety management in manager performance appraisal

·       Provide support to the managers in all aspects of health and safety management

·       Review and update Risk Assessments, and ensure understanding amongst staff

·       Ensure that all actions from investigations, inspections, audits and compliance checks are satisfactorily closed within the stated time

·       Actively respond to and support the outcomes of safety meetings

·       Ensure the appropriate health and safety information, instruction and training is available

·       Encourage and support incident reporting

·       Lead by example


Environmental & Waste Management

·       Ensure that all environmental strategies are implemented within your team.

·       Ensure that your team is always compliant with environmental legislation, taking advice from the HSQE team as necessary.

·       Ensure that environmental risk is managed by following all company procedures.

·       Identify opportunities to further manage environmental risk through improvements to the company procedures.

·       Report all environmental incidents and near misses as soon as practicable.

·       Ensure that all environmental incident recommendations are completed in a timely manner, liaising with the HSQE team as necessary.

·       Ensure that your team has participated in Environmental Awareness training.

·        Responsible for minimising waste arisings within your team.

·       Responsible for reducing energy consumption and carbon footprint within your team.



·       Hold an Unlimited Class Chief Engineers Certificate or equivalent to degree level. Professional Management qualification would be advantageous.

·       Minimum of 7 years' experience within maritime industry - maritime professional, capable of exercising sound judgement in both proactive and reactive, vessel operation management scenarios.

·       Have experience of working as a Technical Manager in a similar post (preferably with Passenger and Vehicle Ferries) demonstrating experience of prioritisation, decision-making and producing results in a high-pressure environment.

·       Be able to demonstrate experience of Project Management & Implementation and an awareness of change management. Showing experience in planning, resource management and reporting.

·       Be proficient in the use of Microsoft packages, mobile technology and asset management systems.

·       Highly developed communication skills and ability to build relationships all levels. Work cooperatively and supportively with colleagues, developing positive, open working relationships.

·       Have integrity and be passionate about what they do, demonstrating and working by the company values.

·       Have a strong work and environmental ethic and eagerness to develop solutions to problems.

·       Be precise and thorough in their approach and promote continuous improvement across the team and functional areas.

·       Be able to demonstrate strong budget management experience with the ability to employ cost control techniques.

·       Be able to demonstrate strong leadership skills in relation to managing, developing and motivating small high performing teams.

·       Be able to demonstrate and understanding of the change management process and how to take staff on the change journey.




To ensure that we will lead and motivate others to enable them to contribute to the best of their ability.


To ensure that we weigh the pros and cons of each decision point and take the decision which best meets the objective in hand.


To ensure that we work together to deliver the best we can achieve and our business goals.


To enable everyone to do their job and ensure that our staff are ready for the next step if the opportunity arises.


To ensure that we work in an effective and efficient manner.  To ensure that we have the ability to adapt and change plans as the requirements of the situation change.


To ensure that we have the energy into achieving results and to take action to exceed goals and expectations.


To ensure the safety of ourselves, our teams, our customers and our visitors.


To ensure that we anticipate, meet and exceed the needs and expectations of our customers; both internal and external.


To encourage all staff to think of new or innovative ways of working to help the organisation continually improve.





Please ensure that you complete the on-line applications fully as you can as well as submitting an up-to-date CV.  It is important that you demonstrate how you meet the essential and desirable criteria outlined within the Job Description.


We will evaluate your suitability for the role by assessing your qualifications, skills and experience.


To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.


Should you be successful, your offer will be subject to the successful completion of a 6-month probationary period and the provision of two satisfactory references.


If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.

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