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General Enquiries

General Enquiries 

Follow us on twitter for the latest Service Updates @CalMac_Updates and tweet our social media team with your questions, available from 08:00 a.m. to 08:00 p.m. 7 days a week

21 June 2021 - E-Tickets and Booking Confirmations Update - We are currently experiencing issues with booking confirmations and E-Tickets being sent to BT emails. We have escalated this issue with BT and will keep our customers updated once this has been resolved. In the meantime, please contact us if you can use an alternative email address.


If you require a refund due to Covid-19 cancellations you can simply submit a refund with our online refund form. Please note - There is no need to complete the form if you have already emailed us for a refund. We are working hard to process refunds, and this may take up to 21 working days. Thank you for your patience.


View our FAQs section for answers to common questions on booking and travelling with us
View our Covid-19 FAQs View our FAQs

General Enquiries 

Due to the impact of the Coronavirus and advice from the Scottish Government, our contact centres are operating a reduced service.

Tel: 0800 066 5000


International Customers

For our International customers:

Tel: +44 (0)1475 650 397

Customer Contact Centre Opening Hours

Monday to Sunday 08:00 a.m. - 05:00 p.m.

Please note
If you've already submitted a Passenger Rights Claim and received an acknowledgement, there is no need to contact us regarding this claim. We are currently dealing with a back log and will respond to you as soon as we can. We would like to thank you for your patience.


CalMac welcomes the opportunity to work with contactSCOTLAND that enables our customers with hearing impairments connect to us in a more inclusive format. 

BSL users can contact us via contactSCOTLAND-BSL, the on-line British Sign Language video relay interpreting service. Find out more on the contactSCOTLAND website.

contactSCOTLAND logo signature

Customers simply follow the instructions on the contactSCOTLAND website to down load the app and then through the interpretation service, communicate with CalMac to find out timetable information, buy tickets and more about our journeys

We hope that customers find this service useful and should you have any feedback on this please send this to

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