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Covid-19 Customer Updates and Travel Advice

CalMac Latest Update on Bookings 30 July 2020

Customer Update on Bookings from 31 July 2020

Following further discussions with Transport Scotland, we are pleased to update that from 31 July customers will be able to book travel up to and including 18 October 2020 - the period covering the remainder of the season.  

Today, 30 July, bookings will still be open on a seven-week basis, covering the period 30 July - 16 September 2020.   

From 31 July at 9am, bookings will be open for the period up to and including 18 October 2020.  

What this means for our capacity  

Customer reservations which were made before our bookings closed earlier this year are already in the system. This, together with the implementation of the latest physical distancing guidelines means that our capacity is still less than it would be in 'normal' circumstances.  

Making a booking  

We expect our telephones and website to be very busy on 31 July. Where possible, please book via our website at Access to our website will be managed by a queue system, which is in place during periods of high demand to provide an improved booking experience. When in the queue, customers will automatically be directed to our website when it's their turn. We are grateful for your patience. Find out moreĀ about Queue It.

Next phase of our timetable  

Our current temporary timetable will run for the remainder of the season, up to and including 18 October 2020. We are working closely with Transport Scotland on the next phase of our timetable and will update our customers as soon as it has been agreed.  

Safer Travel with CalMac 

When you travel with us, please continue to follow the official safety advice. We appreciate your support - it helps us all work together to protect each other, the islands and the communities CalMac serves. Find out more about safer travel with CalMac. 

Changes to how you sail with CalMac  

If you are preparing to sail with us, you will find that some of our familiar processes have changed. Take a look at our guide on how to prepare and plan ahead for your journey - which includes wearing a face covering when travelling with us, and when in our port offices, unless exempt.

Follow our @calmac_updates Twitter channel for CalMac customer service updates and information and stay up to date with the latest travel guidance via our regularly updated FAQs.  

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