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Covid-19 Customer Updates and Travel Advice

CalMac Update on Winter Timetables 9 September 2020

Customer Update - Winter Timetable  

Following discussions with Transport Scotland, we are pleased to update that our Winter Timetable for the period 19 October 2020 - 25 March 2021 is now available to view on our website and will open for bookings tomorrow, 10 September 2020 at 9am.  

Making a booking  

Our telephone lines and website are likely to be busy on 10 September. Where possible, we encourage our customers to make reservations at Access to our website will be managed by a queue system, which is in place during periods of high demand to provide an improved booking experience. When in the queue, customers will automatically be directed to our website when it's their turn. We are grateful for your patience. Find out more about our queuing system

A reminder about our capacity  

Scotland is in Phase 3 of the route map for moving out of lockdown and we are releasing this timetable in circumstances that are quite different when compared to previous years. At CalMac, we are still implementing official physical distancing guidelines which mean our capacity is still less than in 'normal times'.  

Safer Travel with CalMac  

When you travel with us, please continue to follow the official safety advice. We appreciate your support - it helps us all work together to protect each other, the islands and the communities CalMac serves. Find out more about safer travel with CalMac.  

Changes to how you sail with us 

Some of our familiar processes have changed in response to Covid-19. To help, we've prepared a guide on how to prepare and plan ahead for your journey - which includes information on wearing a face covering when travelling with us, and when in our port offices, unless exempt. 

Stay up to date  

Follow our @calmac_updates Twitter channel for CalMac customer service updates and information and stay up to date with the latest travel guidance via our regularly updated FAQs.     

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