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Covid-19 Customer Updates and Travel Advice
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Can I amend my sailing to a later date online?

 

Yes, you can make amends online if you have an online account. Find out more about online amendments. 

If you wish to cancel your booking, you can apply for a refund here

For reservations up to and including 22 March 2022

Any bookings made for travel from 10 August - 22 March 2022 will be subject to a £10 refund administration fee - unless this is under circumstances where a cancellation fee is waived e.g. disruption to service.

American Express Payments

We no longer accept American Express as a method of payment. If your booking has been paid using an American Express card and you wish to cancel your booking, please call our contact centre on 0800 066 5000 and one of our helpful advisors will process your refund to an alternative card. Opening hours: Monday-Sunday 08:00-17:00

 

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