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Covid-19 Customer Updates and Travel Advice
Back to Booking - Latest Update 21 May 2020

As I can currently not make a booking to travel, how do I request assistance if I just turn up at the port?


If your journey is essential travel, and you require assistance, please contact our assistance team to discuss your travel requirements. We ask that you do this at least 48 hours prior to travel.

You can contact our assistance team by:

  • calling 0800 066 5000
  • calling +44 1475 650397 (for international customers) 

We ask that you do not travel on our vessels unless your travel is indeed essential.

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