FAQs
Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds.
FAQs
List for FAQs
Tickets and Reservations
Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.
Registering for an online account
Frequently asked questions about registering and using your online account.
Online Amendments
Frequently Asked Questions about online amendments - including amending online bookings, registering cards, restrictions and process.
Before you go
Frequently Asked Questions about planning your journey - including check-in, disruptions, and mobility assistance.
Disruptions
Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.
On the ferry
Frequently Asked Questions about once you are on board the ferry - including information about vehicles, emergency and your safety.
Commercial Vehicles
Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.