Can I cancel my booking online?
Yes, you can now cancel a booking and receive a refund by using our online form. We have waived all cancellations fees until 31 October 2020.
Please note: there is no need to complete the form if you have already emailed us for a refund.
Any bookings made in the Winter 2020/2021 timetable (1 November 2020 - 25 March 2021) will be subject to a £10 refund administration fee - unless under normal circumstances where a cancellation fee is waived e.g. disruption to service.
If your sailing has been disrupted and you wish to make a claim, please see our guide to sailing disruption and Passenger Rights Claim.