Can I cancel my booking online?
Yes, you can now cancel a booking and receive a refund by using our online form. We have waived all cancellations fees until 25 March 2021.
Please note: there is no need to complete the form if you have already emailed us for a refund.
Any bookings made in the Summer 2021 timetable (26 March 2021 - 17 October 2021) will be subject to a £10 refund administration fee - unless under normal circumstances where a cancellation fee is waived e.g. disruption to service.
If your sailing has been disrupted and you wish to make a claim, please see our guide to sailing disruption and Passenger Rights Claim.