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Can I delay or cancel my sailing?

Yes. You can cancel your ticket and apply for a refund. You can also amend your sailing, subject to availability.

You can apply for a refund online by completing our online refund form.

Bookings will be subject to a £10 refund administration fee - unless this is under circumstances where a cancellation fee is waived e.g. disruption to service. 

If your sailing has been disrupted and you wish to make a claim, please see our guide to sailing disruption and Passenger Rights Claim.

American Express Payments

We no longer accept American Express as a method of payment. If your booking has been paid using an American Express card, please call our contact centre on 0800 066 5000 and one of our helpful advisors will process your refund to an alternative card. 

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