Can I delay or cancel my sailing?
CalMac has put in place a temporary change to our policy. Customers with existing bookings on any sailing until the 31 October 2020, who no longer wish to travel, can cancel their reservation and we will waive the £10 refund administration fee. You can apply for a refund online by completing our online refund form.
Any bookings made in the Winter 2020/2021 timetable (1 November 2020 - 25 March 2021) will be subject to a £10 refund administration fee - unless under normal circumstances where a cancellation fee is waived e.g. disruption to service.
If your sailing has been disrupted and you wish to make a claim, please see our guide to sailing disruption and Passenger Rights Claim.