I have emailed you about my booking and not heard back yet? Do you have my email?
If you have already contacted us by email, we will reply as quickly as we can. The volume of enquires has been unprecedented and replies may take longer than usual. Please do not submit a duplicate enquiry.
If you have already contacted us for a refund request, there is also no need to send us a duplicate enquiry. We are working hard to process all refunds, this may take up to 21 working days. Thank you for your patience.
You can apply for a refund online by completing our online refund form.