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Covid-19 Customer Updates and Travel Advice
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What safer travel rules are in place when travelling by ferry?

From Monday 18 April, the legal requirement to wear a face covering on public transport changed to guidance. However, Coronavirus hasn't gone away. When you travel with us, we strongly recommend our customers follow our safer travel guidance, which we've set out below. It's in place to help keep each other, our colleagues, and the communities we serve, safe:  

  1. Don't travel if you feel unwell with Coronavirus symptoms. 

  2. Book where possible. Prepare and plan ahead.   

  3. Wash / sanitise your hands regularly. 

  4. Continue to wear your face covering.  

  5. Be considerate of one another's space. 

  6. Pay using contactless methods, wherever possible. 

  7. Follow guidance and listen to staff. 

We've provided a little more detail on how to best plan for your journey with us, below:  

Before you travel:

We strongly recommend, customers don't travel on the ferry, and stay at home if you are displaying / feel unwell with Cornavirus symptoms. If you require to be tested for Covid-19, please follow Scottish Government guidance and avoid contact with others while you are displaying Coronavirus symptoms.

Whether you've sailed with us recently, or not for a while - it's still important to book ahead where possible, and to plan ahead for your journey:  

  • When travelling on one of our bookable┬ároutes, we strongly advise all passengers to book ahead, even if you're a foot passenger.
      Buy Tickets

  • When making a booking, please select 'print at home tickets'. Print your tickets out in full, single sided and bring them with you. (This is important to avoid a delay to check-in and boarding). 

  • Pets travel for free, however, they still need a ticket. Check availability for the Summer period.

  • Please check and adhere to the check-in times for your route. You'll find them on your tickets or on the relevant timetable.

  • When travelling on our 'turn up and go' routes, plan ahead as your first choice of sailing may not always be available. There may also be an extended wait time for your journey. 

  • Don't travel without confirming any required accommodation at your destination.

  • Make sure you are up to date with any arrangements individual islands and locations have for supporting the safety of their visitors and communities. 

At the port and during your sailing

We are working hard to keep our vessels clean and safe - and we need your help to do so. When you travel with us, we strongly recommend our customers follow our safer travel guidance.  

  • Wash / sanitise your hands regularly - before, during and after travel.  

  • Continue to wear your face covering in our ports, offices and indoor areas of our ferries.  

  • Be considerate of one another's space - especially when in busy areas and in queues.  

  • Please also support fellow passengers who are wearing a Distance Aware lanyard or equivalent by respecting their space.  

  • Pay using contactless methods, wherever possible. We accept MasterCard, Visa, Apple, Google and Samsung Pay. American Express is no longer accepted. 

  • Follow signage, guidance and listen to staff at the port and on board our ferries.  

Read our FAQs for more information on travelling safely.

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