Customer Update: Ardrossan to Brodick route - 22 April 2022
Ardrossan to Brodick Service - Update 22 April 2022
MV Caledonian Isles was withdrawn from service on 17 April after experiencing a component failure in the port main engine. MV Isle of Arran is currently operating sailings on Ardrossan-Brodick route.
Our engineers and a specialist sub-contractor are working on a 24-hour basis on the repairs to MV Caledonian Isles. A repair plan has been established, which advises an expected return to service of 3 May at the earliest. As a result - advanced vehicle bookings are temporarily closed up to and including 2 May 2022. This date will be subject to change as the works progress - however, we will continue to keep our customers updated throughout.
Disrupting a service is a decision we do not take lightly; we fully understand how this affects our customers and the communities we serve. We apologise for the inconvenience caused by this technical breakdown and our team is working hard to minimise the impact, including continuing to explore vessel redeployment and charter options.
We have shared further details below to help customers who are affected.
Travel between Ardrossan - Brodick from 22 April
MV Isle of Arran will continue to operate sailings as previously advised. This vessel has a lower capacity, and while advanced vehicle bookings are suspended - sailings will operate on a turn up and go basis. You can find full details on her timetable and scheduled sailings on our service update pages.
Since sailings will operate on a turn up and go basis, spaces on these sailings cannot be guaranteed - and your first choice of sailing may not always be available, while customer wait times may be also be extended. We would encourage customers to travel as foot passengers where possible, and advanced bookings remain available for foot passengers, subject to availability.
If you have a reservation to travel between 22 April - 2 May, you will receive a SMS to the number associated with your booking advising of the disruption and that sailings are ongoing - however, as outlined above, they are on a turn up and go basis.
Commercial customers are being supported by our teams to manage lifeline traffic - such as food and deliveries.
Alternative routes to Arran
We have an alternative crossing to/from Arran via our non-bookable Claonaig - Lochranza service. For those new to the route, we've shared some useful information to be aware of in a dedicated FAQ. This route is a turn up and go service and will be operated on a first come first served basis. If you have a reservation on the Ardrossan-Brodick service and decide to use this as alternative, you do not need to buy an additional ticket, your original ticket will be accepted.
Further information and staying in touch
We know our customers who are planning to travel from and to Brodick on this route may have questions, so we have prepared answers to your most frequently asked questions to help. To ensure you receive the latest information, please stay in touch with us by following our @CalMac_Updates Twitter channel and our service updates page for the relevant route.