Customer Update on Summer Timetables 2022
Customer Update - Summer Timetable 2022
Following discussion with Transport Scotland, we are pleased to let our customers know that the first phase of our summer timetable for the period 25 March 2022 to 23 October 2022 will be published on our website on 17 December. Online reservations will open via calmac.co.uk at 7am on 20th of December 2021, and our telephone reservations will open at 9am on the same day.
This year's timetable
The summer 2022 timetable will be published in two phases. We expect the second and final phase of this timetable to be published on 17 January 2022, with reservations opening on the 19th of January 2022.
This second phase of the publication will include timetables for the Mallaig - Lochboisdale, Mallaig - Armadale, Mallaig - Small Isles.
The MV Utne will join the Caledonian MacBrayne fleet in 2022, and although our summer 2022 timetable has been planned using existing vessels, we are working to smooth MV Utne's transition into service by publishing a timetable that has considered vessel deployment following her arrival, as well as additional timetable requests and tidal timetables for each interconnected route.
Introduction of the MV Utne
When the MV Utne is delivered into service next year, our current plans will see the MV Coruisk redeployed from Oban-Craignure to resume service on the Mallaig-Armadale route, and the MV Lord of the Isles will deliver additional services from Mallaig to Lochboisdale. We keep customers informed about these arrangements after we receive confirmation of the MV Utne's date of deployment to the Caledonian MacBrayne fleet.
Making a booking
When the first phase of our timetable opens on 20 December 2021, our experience shows that our telephone lines and website will be busy. We encourage you to make reservations at calmac.co.uk, where it's possible for you to do so. Access to our website will be managed with a queue system, which is in place during busy periods to provide an improved booking experience for our customers. When in the queue, customers will automatically be directed to our website when it's their turn. As always, our team is grateful for your patience. Find out about our queuing system.
Coronavirus hasn't gone away, unfortunately. This means that safety mitigations because of the Covid-19 pandemic will remain in place. For example, there will be additional turnaround times on some routes to allow crews to carry out enhanced cleaning.
Whenever you travel with us, please make sure you check and follow the safer travel rules. You'll find information to help you prepare for your journey at calmac.co.uk - this includes information on the wearing of face coverings, which are mandatory on public transport.
We appreciate the role you play in helping to keep other customers, our crew and the communities we serve safe.
Stay up to date
We will keep our customers informed about all aspects of travel with Caledonian MacBrayne - from the publication of the next phase of our timetable, to safety and service updates. To stay up to date, follow our @calmac_updates Twitter channel for CalMac customer service information and you'll find the latest travel guidance via our regularly updated FAQs.