Customer Update: MV Alfred Customer Update
MV Alfred Customer Update
Update 6 November 2023
We are pleased to update our customers that Transport Scotland has agreed to a six-month extension of our current charter of MV Alfred, providing additional resource through the winter and annual overhaul period, and as we start planning for the summer timetable.
The charter will be in place until 21 August 2024 providing additional resilience across the network as required.
To allow us the option for MV Alfred to berth at Campbeltown or Troon while operating on the Islay route, ramp modifications are required. Islay deployment will be restricted to operating to and from Ardrossan until these modifications are complete. We are working closely with owners Pentland Ferries to ensure this is carried out as quickly as possible. This should have no impact on the immediate service of the vessel.
We are also looking into retail and dining options to improve the customer experience when travelling on MV Alfred on the Islay route and will keep customers informed.
Her deployment plans for the coming months will be confirmed shortly and customers will be notified as soon as plans have been finalised.
Update Friday 27 October 2023
As a result of MV Alfred trials at Stornoway being unsuccessful for scheduled service due to fit on the linkspan, the vessel is unavailable for timetabled freight service on the Stornoway-Ullapool route.
In addition, MV Alfred has reported an issue with her thruster which requires a repair to be carried out.
MV Alfred will therefore depart Stornoway on the afternoon of Friday 27 October and travel to Tarbert Harris. On Saturday 28 October the vessel will depart Tarbert Harris and travel to Troon to allow contractor attendance for repairs to her thruster. MV Alfred will take over service from MV Caledonian Isles on Saturday 4 November, which will allow MV Caledonian Isles to carry out network berthing trials.
MV Hebridean Isles will undertake the Stornoway-Ullapool freight service until 2 November when MV Arrow will take over. MV Hebridean Isles deployment after 2 November has yet to be confirmed and will be announced as soon as possible.
We will keep our customers updated on any changes to services through our service status and information pages.
Friday 29 September 2023
Due to a technical issue with MV Alfred's gearbox the vessel is currently out of service. As a result, the berthing trials scheduled for Stornoway-Ullapool which were to take place this week, have been delayed. However, it is the intention to undertake these as soon as the vessel is available for service again.
Pentland Ferries, the vessel owners, have advised on a timeline for parts, repairs and trials of 9 days. This would see the vessel be available for return to service from Tuesday 10 October. Concurrent repairs will also be undertaken on MV Alfred's bow thruster, essential for Port Askaig operations, with both issues targeted for resolution prior to the vessel's return to service.
We are currently reviewing future deployment plans after this period, including the revised Stornoway berthing trials. We will continue to engage with the vessel's owners and keep customers informed.