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Customer Update: MV Hebrides 27 July 2022

MV Hebrides Update - 27 July 2022 

MV Hebrides which operates the Uig, Tarbert, Lochmaddy route was withdrawn from service on Tuesday 26 July, due to an issue with the vessel's firefighting system. The vessel repositioned to Ullapool on Tuesday evening where repairs are currently underway.  

We are expecting the vessel to return to service on Friday 29 July and have reviewed redeployment options today. Further information on changes to services are provided below. 

Changes to bookings - We are in the process of working through sailings in date order and if your sailing has been disrupted our teams will be in touch. We appreciate our customers' patience while we work through these changes.

Uig - Tarbert - Lochmaddy 

MV Hebridean Isles has been redeployed and began an Oban - Lochmaddy service this afternoon at 4.30pm, Wednesday 27 July.

MV Hebridean Isles will then operate an Uig - Lochmaddy - Tarbert service on Thursday 28 July. Bookings for these sailings will be managed by our Port teams. Full details are provided on our service updates pages. 

Oban - Colonsay - Port Askaig - Kennacraig  

MV Hebridean Isles has been redeployed this afternoon, Wednesday 27 July, resulting in cancelled sailings from Oban - Colonsay - Port Askaig. Full details are available on our service updates pages. 

Kennacraig - Islay  

As a result of MV Hebridean Isles being redeployed from Wednesday 27 July, there have been cancellations on this service today, and a reduced service will operate on Thursday 28 July and Friday 29 July while the vessel repositions back to this route on Friday. Full details are available on our service updates pages. 

Mallaig - Lochboisdale  

MV Lord of the Isles will operate an amended timetable on this route. Full details are available on our service updates pages. 

Ullapool - Stornoway 

As a result of this disruption, the Ullapool - Stornoway route is extremely busy. While we will be prioritising essential supplies on this route over the next few days, we will do our best to ensure that all booked passengers can complete their journeys. However, in order to ensure that there is as much space as possible on board, motorhomes may be subject to cancellation. Anyone affected by this will be contacted as soon as possible. 

Further information and staying in touch 

Disrupting services is a decision we do not take lightly; we fully understand how this affects our customers and the communities we serve. We sincerely apologise for the inconvenience caused and our team is working hard to bring MV Hebrides back into service as soon as possible and return all vessels to their normal timetabled services.

Service changes and timetables for Friday 29 July will be made available on our service updates pages on the afternoon of Thursday 28 July.  

For more information on Passenger Rights and how to claim, visit our online guide.   

To ensure you receive the latest information, please stay in touch with us by following our @Calmac_Updates Twitter channel. Our service status web page for the route will always carry the very latest information we have. 

Our front-line colleagues are here to guide and support you and we ask you to treat them with respect during what is a very challenging period for everyone. Abuse and aggression will not be tolerated. 

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