Foot passenger refunds and amendments
I'm travelling as a foot passenger on a bookable sailing, will I still fall under the amendment/refund criteria?
Yes. If the ticket price is £10 or less, no refund is due, and no £10 admin fee will be charged. If the foot passenger ticket costs more than £10, the customer will gain a refund minus the £10 charge. Customers can still amend for free. Find out more here.
Why are no refunds given when a passenger is removed from a vehicle booking?
The cancellation policy only applies if the entirety of the booking is cancelled. Individual product removal is an amendment and will not trigger cancellation fees. A refund will be provided if the passenger product is removed before the sailing departs.