Are customers affected by disruptions eligible for compensation?

Compensation is available on bookable routes when a booking/passenger ticket is held, and your sailing is cancelled or delayed due to a technical fault or 'certain' operational reasons resulting in a delayed arrival at the destination printed on your ticket.  

Please visit our Passenger Rights section to find out what you may be entitled to. 

Compensation is not available for weather-related disruptions or other disruptions over which we have no control.

Claim Form 

If you wish to make a claim, complete our online Passenger Rights Claim Form within 2 months of the date of the disrupted journey. 

Please note: If you've already submitted a Passenger Rights Claim and received an acknowledgement, you don't need to contact us regarding this claim. We will respond to you as soon as we can. Thank you for your patience.