What are my rights if my sailing has been cancelled or disrupted?

In the event of a disruption or cancellation to your sailing you can visit our Passenger Rights section to find out what you may be entitled to for the following:

• Snacks, meals or refreshments

• Overnight accommodation

• Additional mileage incurred

• Compensation 

• Claim exclusions

Claim Form

If you wish to make a claim, complete our online Passenger Rights Claim Form within 2 months of the date of the disrupted journey. If you are unable to complete the form online, please contact us on 0800 066 5000 or +44 1475 650 397 (for International customers) for assistance.

Please note - This claim form should not be completed if you require a refund only when your sailing has been disrupted or cancelled. In this instance, please contact our Customer Engagement Centre team.

If you've already submitted a Passenger Rights Claim and received an acknowledgement, you don't need to contact us regarding this claim. We will respond to you as soon as we can. Thank you for your patience.