Is there a charge to cancel a booking for travel trade customers without a credit account?
We’ve detailed how the cancellation charges work in the table below.
Should there be cancellations to our services due to weather or technical issues then a full refund will be provided. If there are disruptions on our network and should you cancel your booking before we cancel our sailing, then a full refund less the £10 administration charge will apply.
Terms and Conditions
|
Cancellation options |
Administration fees |
|
Greater than 24-hours before travel |
A refund will be given, however an administration fee of £10 will be deducted from the total fare. |
|
Less than 24-hours or failure to show for travel |
No refund will be given. No additional administration fees will be charged. |
Customers can amend bookings free of charge up to check-in closing
To cancel your booking please call our National Accounts team on +44 1475 650355 .