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FAQs

Before you go

Frequently Asked Questions about planning your journey - including check-in, disruptions, and mobility assistance.

List for Before you go

Pre-travel checklist and advice

Pre-travel checklist and advice : Find out more

Where do I find my tickets?

Where do I find my tickets?: Find out more

My tickets have been emailed to me. What paperwork do I need to bring for boarding the ferry?

My tickets have been emailed to me. What paperwork do I need to bring for boarding the ferry? : Find out more

What do I need to know about checking in for my journey?

What do I need to know about checking in for my journey?: Find out more

Changes to motorhomes, campervans and caravans standby process

Changes to motorhomes, campervans and caravans standby process : Find out more

What information do I need to be aware of prior to taking a caravan, motorhome, campervan, or boat on a trailer onto our ferries?

What information do I need to be aware of prior to taking a caravan, motorhome, campervan, or boat on a trailer onto our ferries? : Find out more

Can I be asked to come back later if I arrive too early at the port?

Can I be asked to come back later if I arrive too early at the port? : Find out more

Can I find out about sailing disruptions or cancellations before I travel?

Can I find out about sailing disruptions or cancellations before I travel?: Find out more

Why has the ferry left before the timetabled departure time?

Why has the ferry left before the timetabled departure time?: Find out more

I have reduced mobility or need extra help, what assistance do you provide?

I have reduced mobility or need extra help, what assistance do you provide?: Find out more

What facilities do you have at your ports?

What facilities do you have at your ports?: Find out more

What are the sat nav codes for your port offices?

What are the sat nav codes for your port offices?: Find out more

What are the driving distances between the ports?

What are the driving distances between the ports?: Find out more

Can I get a bus or train to your ports?

Can I get a bus or train to your ports?: Find out more

I am travelling with my bike, is there anything I need to know before I travel?

I am travelling with my bike, is there anything I need to know before I travel?: Find out more

Is there a baggage allowance?

Is there a baggage allowance?: Find out more

Do I need my passport to travel on the ferry?

Do I need my passport to travel on the ferry?: Find out more

I have a question that's not answered here. What should I do?

I have a question that's not answered here. What should I do?: Find out more

What information do I need to know when travelling on the Claonaig - Lochranza service?

What information do I need to know when travelling on the Claonaig - Lochranza service? : Find out more

What information do I need to know when travelling on the Lochaline - Fishnish service?

What information do I need to know when travelling on the Lochaline - Fishnish service? : Find out more

Customer FAQs - Arran Service operating from/to Troon

Customer FAQs - Arran Service operating from/to Troon: Find out more