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Call us on 0800 066 5000 or +44 1475 650397 (for international customers), or email We'll get back to you as soon as we can.

Covid-19 - Our Contact Centres are currently operating a reduced service whilst trying to manage an unprecedented level of customer enquiries. 

Follow us on twitter for the latest service updates @CalMac_Updates and if you have any questions - just send us a tweet from 8am-8pm, 7 days a week

Refunds - We have put in place a temporary change to our policy. Until 15th July 2020, you can cancel any planned bookings without having to pay a fee.You can apply for a refund online here

Please note
If you have already contacted us for a refund request, there is no need to send us a duplicate enquiry. We are working hard to process all refunds, this may take up to 21 working days. Thank you for your patience.
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