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Are customers affected by disruptions eligible for compensation?


Compensation is not available for weather-related disruptions or other disruptions over which we have no control, but legislation sets out levels of compensation for cancellations due to technical breakdowns. 

Please view or download our guide to passenger welfare to find out what you may be entitled to.

Your Guide to Passenger Welfare [843KB]  

Claim Form

If you wish to make a claim, complete our online Passenger Rights Claim Form  within 28 days of the date of the disrupted journey.

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