Are customers affected by disruptions eligible for compensation?

Compensation is not available for weather-related disruptions or other disruptions over which we have no control. Compensation is available on bookable routes when a booking/passenger ticket is held, and your sailing is cancelled or delayed due to a technical fault or 'certain' operational reasons resulting in a delayed arrival at the destination printed on your ticket.

Please visit our Passenger Rights section to find out what you may be entitled to.

Claim Form

If you wish to make a claim, complete our online Passenger Rights Claim Form within 2 months of the date of the disrupted journey.