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Your guide to sailing disruption information


In the event of a disruption or cancellation to your sailing you can visit our Passenger Rights section to find out what you may be entitled to for the following:

  • Snacks, meals or refreshments

  • Overnight accommodation

  • Additional mileage incurred

  • Compensation 

  • Claim exclusions

Claim Form

If you wish to make a claim, complete our online Passenger Rights Claim Form  within 2 months of the date of the disrupted journey. If you are unable to complete the form online, please contact us on 0800 066 5000 or +44 1475 650 397 (for International customers) for assistance.

Please note - This claim form should not be completed if your sailing has been disrupted or cancelled and you require a refund only. Please complete our online refund form. 


Please note
If you've already submitted a Passenger Rights Claim and received an acknowledgement, there is no need to contact us regarding this claim. We will respond to you as soon as we can. We would like to thank you for your patience.
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