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I have submitted a refund request. How long will this take to process?

Once you have submitted your online refund form, your refund will be processed to the card used during your original transaction. We aim to do this within 21 days. We will keep you informed throughout.

  • We'll email you to let you know we've received your refund form.

  • We'll email you to let you know when we've processed your refund.

  • We are working hard to process any refund requests. However, should the process be delayed for any reason, we'll email you to let you know.

Please remember to only submit one form per booking. This is really important as duplicate forms are likely to delay the process.




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