What amendments can I make to my booking online?
Please note - Our essential services timetable across our network has now been extended until at least 30 June 2020. While we work on establishing a new timetable with Transport Scotland, no future bookings will be available until at least 30 June 2020 when an updated timetable will be confirmed. This will also mean you will be unable to access your online account and make any amends to current bookings.
Our online amendment feature will allow changes to be made to your booking online at a time convenient to you, giving more flexibility and control over your bookings. The changes you can now make are:
Change the date(s) of your journey(s)
Change the sailing time(s) for your journey(s)
Add a return leg to a single booking
Remove a leg from a return booking
Reverse the direction of a return journey
Book hopscotch legs which had been originally left unbooked.
Add or remove passengers (one adult is mandatory)
Change the mix of passengers (no of adults, children and infants)
Change whether assistance is required (lift access / wheelchair and lift access / none)
Add / change API information (when booking includes API route(s))
Add a vehicle to a passenger only booking
Remove a vehicle to create a passenger only booking
Add / remove a trailer or caravan
Add / remove a bike rack
Change the type of vehicle (car, 4x4, people carrier, motorhome, motorbike or LGV only)
Change the registration of the vehicle
Change the address*
Change any phone numbers*
Change the email address*
Amend API information
*these changes will only apply to the booking and will NOT be saved into your online account. If you need to make changes to your account contact details, they should be made through 'My Account' and not the booking amendment process.
This is being made available alongside our saved cards feature which allows you to register a payment card with us, which you can then use to make future payments by simply selecting your saved card and entering the 3 digit security code from the reverse of the card. You must have saved card details with us before you have access to make any of the online amendments mentioned above.