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FAQs

Registering for an online account

Register now for your online customer account:

24/7 access to amend reservations,

a swifter booking process using your saved details,

and the ability to see and manage your current and previous bookings, including the balance on multi-journey passes.

List for Registering for an online account

Why register for an online customer account?

Why register for an online customer account?: Find out more

Are personal details on my online customer account secure?

Are personal details on my online customer account secure?: Find out more

How do I reset my password?

How do I reset my password?: Find out more

Does the online customer account activation email expire?

Does the online customer account activation email expire? : Find out more

How do I review and update my personal details?

How do I review and update my personal details?: Find out more

I made my booking via telephone and asked your advisor to set up an account for me, but I haven't activated it yet. Will my bookings be visible once I log in?

I made my booking via telephone and asked your advisor to set up an account for me, but I haven't activated it yet. Will my bookings be visible once I log in?: Find out more