Can I get a refund for my ticket?
We offer refunds on most tickets as long as you have not used them or the ticket has not expired.
Customers with existing bookings on any sailing until the 25 March 2021, who no longer wish to travel, can cancel their reservation and we will waive the £10 refund administration fee.
Any bookings made in the Summer 2021 timetable (26 March 2021 - 17 October 2021) will be subject to a £10 refund administration fee - unless under normal circumstances where a cancellation fee is waived e.g. disruption to service.
If you do need to cancel a booking, you can begin that process by filling out our refund form.
American Express Payments
We no longer accept American Express as a method of payment. If your booking has been paid using an American Express card, please call our contact centre on 0800 066 5000 and one of our helpful advisors will process your refund to an alternative card. Opening hours: Monday-Sunday 08:00-17:00