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Travelling with CalMac

Assistance Feedback

Assistance Feedback

We want to ensure our service is as good as it can possibly be. If you have travelled with us recently and requested assistance, we would like to receive any feedback you may have. Please contact our Customer Services team by either telephoning  0800 066 5000 or by emailing

At CalMac, we work with groups of people via Local Access Panels and Transport Scotland's Mobility and Access Committee (MACS) who work to improve the accessibility of all our services across our network. We use their feedback to influence our policies and procedures. If you would like to be involved in this process, please contact Disability Equality Scotland to find your local access panel.

If you need any other information, over and above what's in this guide, please speak with our Customer Services team. The contact methods again are:

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