How do I request the assistance I need?

Please tell us about what assistance you need as soon as possible, ideally as soon as you have booked your ticket. Call our Customer Engagement Centre  to tell us about your needs.  

Check our port and vessel pages to understand more about our facilities.  

Talk to us about:

• lift access

• assistance to get you to your seat on board the ferry (where this service exists)

• wheelchair assistance

• additional space you may need to access to your vehicle for the driver / passengers, or access to the boot for equipment.  
  
  We need to use available deck space as efficiently as possible, which can result in cars being packed tightly with limited space around vehicles. If we know about your requirements in advance, we can better plan your position on the car deck. Space is limited, but we will do our best with the space that we have.  

• whether you use a mobility aid.  
  
  Access to our vessels varies. We can help advise you on the best way to board, where you can stow your equipment and anything else you need to be aware of to make your journey as comfortable as possible.  

• information on concessionary travel

• how to purchase tickets and,

• general information about your journey with us.