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On board with CalMac


Each of our ferries is equipped with its own range of facilities to make your ferry crossing comfortable.

With children's activity areas, baby changing facilities, quiet lounges and pet areas, we aim to ensure the whole family enjoy their journey with CalMac. For deck plans of large ships see our Fleet pages.

Pet Areas

Pets travel free of charge. Whilst we welcome pets on board, owners should take into consideration the length of the crossing as pet areas vary from ship to ship. 

Designated Pet Areas

On most of our ships pets are allowed access to all outside passenger areas. Many of our larger ships have internal pet areas with seating provided for owners. When inside, passengers travelling with pets should remain in these areas. On some ships pets are not permitted inside. 

For health, hygiene and safety reasons, pets must not be allowed to sit on seats; they are not permitted on carpeted areas within the ship or areas where food and/or drinks are served. 

Support Dogs

Support dogs  are allowed access to all passenger areas.  

Travelling with Pets 

If you are travelling by car, it is recommended that all pets are left inside vehicles for the duration of the journey. Please make sure that appropriate provisions, including water and ventilation, are made for pets left in cars, taking into account the weather conditions and the length of the journey. On a number of ships, unrestricted access to the car deck is not permitted whilst at sea.

However, on longer journeys arrangements can be made for you to be accompanied to the car deck to visit your pet. Just speak to a member of crew and they will arrange this for you. 

If you choose not to leave your dog in the car or you are travelling as a foot passenger, please be aware that ships can be busy and noisy and some vibration may be experienced during the journey. As a result of this, and being in a confined space, dogs can become agitated whilst on board. Passengers are advised to stay with their dogs at all times, other than when they are left in a vehicle, and to keep them calm and quiet. Please keep dogs on a harness or collar and lead at all times. 

Other passengers may not be aware of your dog's temperament whilst travelling and may approach it. You may wish to consider, for the safety of your dog and other passengers, muzzling your dog before boarding the ship. 

It is CalMac's aim to make journeys as safe and comfortable as possible for all our passengers. Please take due care and show consideration for everyone on board.

For more information download our Pet Policy and Pet Leaflet, email, or speak with any member of staff or crew.

Pet Policy [74KB]

Pet Leaflet [167KB]

Special Arrangements

Where special arrangements would be helpful to owners i.e. storing a pet in an RSPCA  approved pet carrier or similar apparatus, provided by the owner, a location may be identified on the ship by prior arrangement with the port of departure. Owners should contact the port of departure at least seven days in advance of travel.

Passenger Assistance

Our priority is to cater for every passenger to ensure your journey is a relaxing and enjoyable one. If you require special assistance boarding or whilst on board please advise us 48 hours before you travel by:

Accessible Facilities

All large ships have accessible toilets and lifts to accommodate wheelchairs. Although, if you are looking for more information, please contact our friendly assistance team by calling:

TV Lounges

Sit back, relax, and catch up with your favourite programmes in the TV lounges available on larger ships. See Fleet pages for specific details.

Quiet Lounges

Relax on your journey with our comfortable recliner chairs in designated quiet lounges. Quiet lounges are available on some of our larger ships. See Fleet pages for specific details.

Observation Lounges

Enjoy stunning coastline views from the observation lounges which are located on larger ships. See Fleet pages for specific details.

Baby Changing Facilities

Baby changing facilities are situated on ships operating from:

  • Ardrossan - Brodick

  • Ardrossan - Campbeltown

  • Kennacraig - Port Ellen/Port Askaig/Colonsay/Oban

  • Mallaig - Armadale

  • Mallaig - Eigg/Muck/Rum/Canna

  • Oban - Craignure

  • Oban - Coll/Tiree

  • Uig - Tarbert

  • Uig - Lochmaddy

  • Ullapool - Stornoway

  • Wemyss Bay - Rothesay

Download the CalMac Customer Charter

Customer Charter [103KB]

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