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Refund Request Form

Refund Request

If our ferries are running normally but you decide not to take your journey, you can apply for a refund.

For reservations up to and including 31 January 2021

Customers with existing bookings on any sailing until the 31 January 2021, who no longer wish to travel, can cancel their reservation and we will waive the £10 refund administration fee. 

For reservations up to and including 25 March 2021

Any bookings made for travel during the Winter 2020/2021 timetable (1 February 2021 - 25 March 2021) will be subject to a £10 refund administration fee - unless this is under circumstances where a cancellation fee is waived e.g. disruption to service. You find out more on this below.

How to request a refund if you made an online reservation / have print at home tickets

If you have a reservation with print-at-home tickets, please complete our online request form. Do not send your tickets to us. 

Once you have submitted your online refund form, your refund will be processed to the card used during your original transaction. We aim to do this within 21 days. We will keep you informed throughout.

  • We'll email you to let you know we've received your refund form.

  • We'll email you to let you know when we've processed your refund.

  • We are working hard to process any refund requests. However, should the process be delayed for any reason, we'll email you to let you know.

Please remember to only submit one form per booking. This is really important as duplicate forms are likely to delay the process.

How to request a refund if you have tickets purchased from a Port 

If you already have your tickets, please you post your tickets to:

Customer Services 
CalMac Ferries Ltd 
Ferry Terminal 
Gourock 
PA19 1QP 

Please include a covering letter, with your name and telephone contact number.  We will then contact you to arrange your refund. Please note, it will take up to 21 days to process your refund, from the date we receive your request.

How to request a refund - cancelled or disrupted sailing

If your sailing has been disrupted and you wish to make a claim, please complete our Passenger Rights Claim Form within 28 days of the date of the disrupted journey. Our guide to sailing disruption leaflet will provide you with more information and guidance. 

How to request a refund for tickets purchased from a third party

If you have purchased your tickets from a third party - for example, from a travel agent, then please do contact them directly.

Proceed to refund request form

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