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FAQs

Refund Request Form

Refund Request

If our ferries are running normally and you decide not to take your journey, you can apply for a refund. Customers with existing bookings on any sailing until 15 July 2020, who no longer wish to travel, can cancel their reservation and CalMac Ferries will waive the £10 refund administration fee.

If you already have your tickets, please do not complete this form. Instead we ask that you post your tickets to the following address with a covering letter include a contact number as we will need to contact you before we can arrange your refund. Please note, if you have E-tickets you do not need to post these in, please complete the online form. 

Customer Services
CalMac Ferries Ltd
Ferry Terminal
Gourock
PA19 1QP

Please note it may take 21 working days for your refund to be processed.

If you purchased your ticket from a third party e.g. a travel agent, then please contact them directly.

Proceed to refund request form


Please note
If you have already applied for a refund or cancelled a booking, it will be processed and there is no need to complete the form.

 

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