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Service status & info

BUTE:

Wemyss Bay (WEM) - Rothesay (ROT)

Normal service

Supplementary information

Last Updated: 11 Aug 2020 10:16

Tuesday 11th August

Power has been restored & the Port can once again sell tickets.The Passenger Access System is operational again. Apologies for any earlier inconvenience.


Please note - All vehicle drivers MUST remain in their vehicles during the duration of the crossing.

At this time, we have limited capacity due to physical distancing guidelines. On this particular route, passenger capacity on the vehicle deck is more constrained than in the accommodation lounges. Where possible, vehicle passengers who are able to do so should board the vessel via the passenger gangway and stay in the passenger lounge during the crossing. This will allow us to carry more cars on each crossing and reduce potential wait times. Thank you for your patience and cooperation.

Dangerous Goods vehicles will not be carried on this route until further notice and will need to travel via Colintraive. 

Temporary timetable 1 July – 18 October

When travelling on a 'turn up and go' route, please remember capacity is constrained, and your first choice of sailing may not be always be available.

Please follow updated advice on how to travel safely.

Outside Seating

Outside tickets will be available on our crossings from Ardrossan - Brodick, Oban - Craignure and Wemyss Bay - Rothesay from 3 July 2020.

Outside tickets are for outdoor seating only.

A limited number may be available on the day of travel – available from the port of departure. They will only be available after indoor capacity has been filled and their availability will be dependent on weather forecasts. For this reason, in circumstances where outside tickets are available, they will be sold on a one-way basis. Find out more

COVID-19 Update

There are reduced opening hours due to the Covid-19 reduced timetable. Please check the new opening hours here

As of  Saturday 28th March we will no longer be accepting cash on our ferries and at ports in response to concerns around the COVID-19 pandemic. See here for more information 

Wemyss Bay PAS

The Wemyss Bay Passenger Access System has been fixed although the Wemyss Bay Passenger Lift remains out of service. Apologies for the inconvenience.

Rothesay Lifts

Please be advised that Lift  B is out of order in Rothesay Port.

Gourock Linkspan

Due to restrictions on the Gourock linkspan, in the event of the vessel being unable to berth at Wemyss Bay the service will divert to Gourock on a passenger only basis. Passengers will embark/disembark over the linkspan at Gourock so passengers with mobility issues can be accommodated. All vehicles will be diverted to the Rhubodach – Colintraive route and will be reimbursed for mileage for mileage up to 63 miles and the cost of the Western Ferries crossing. All passengers claiming the mileage must be in possession of a Rothesay – Wemyss Bay ticket which they can use on the Rhubodach – Colintraive crossing. Any claims submitted without the receipt for the Rothesay – Wemyss Bay ticket and Western Ferries ticket will be rejected.

Passengers travelling in a vehicle for which a commercial vehicle/coach ticket has been issued, are not entitled to be re-routed for the same ticket price, reimbursed for additional mileage cost incurred or to claim compensation, as these transactions are outside the provision of EU Regulation 1177/2010.

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