HARRIS:
Uig (UIG) - Tarbert (TAR)
Cancelled for the remainder of today
Service updates
Friday 20th May – Friday 27th May
Due to MV Hebrides making contact with Lochmaddy Pier on Wednesday 18th May, investigations have found that the vessel needs to be withdrawn from service for a full repair.
The vessel departed Lochmaddy on Thursday 19th May to a dry dock to undergo repairs.
All sailings between Uig & Tarbert have therefore been cancelled from Friday 20th May- Friday 27th May.
Customers are advised there is an alternative route available via the Ullapool-Stornoway service. Please note that bookings are under review and our port team are working through prioritising traffic in date order. If you are impacted, we will be in touch as soon as possible. Please note that no new bookings for vehicles will be made during this time. Thank you for your patience.
If any foot passengers require connecting transport between Ullapool and Uig or between Stornoway and Tarbert, please contact your port of departure before 17:00 the day prior to travelling to request this.
You can apply for a refund here or a passenger rights claim form here.
We recognise that cancelling a service can be very challenging for our customers and the communities we serve and apologise for the disruption this will cause.
To further assist you, we have collated updated customer information and answers to your most common questions in connection to disruption of this nature here
Reason: technical
Last Updated: 22 May 2022 06:41
Supplementary information
From Monday 9th May- the passenger waiting shelter at Uig Pierhead is to be demolished and will not be available for foot passengers boarding via gangway.
The following arrangements have been made and will be in place till services cease in October.
All outbound foot passengers will be asked to wait in the main Terminal and a shuttle bus will take them down to gangway on arrival of ferry.
Inbound Passengers will be advised to board the bus for transiting the pier to the main Terminal.
Arrangements for foot Passengers with accessibility problems will remain the same, with shuttle bus boarding via Linkspan allowing access to/from the upper decks via the lift.
Tarbert & Lochmaddy will advise all foot passengers boarding of procedure and vessel will broadcast a tannoy announcement prior to arrival in Uig.
Any changes to the above will be advised as works progress.
Customer Update Uig Harbour Closure
Bookings on this service for the period 10 October 2022 - 23 October 2022 are currently unavailable. This is due to Highland Council's planned closure of Uig Harbour for essential upgrades from 10 October 2022 - 27 March 2023. We have temporarily suspended bookings for the two weeks of our summer timetable which have been affected, 10 October 2022 - 23 October 2022 until alternative ferry services options for Skye Triangle routes have been finalised. If you have already made a booking with us for this period - please be assured we still have your booking and one of our team will be in touch with you to assist with alternative arrangements. Read more.
Our onboard food, drink and retail offerings are now open. Read our food and drink FAQ for more information.
Connecting Services - For customers using connecting services please note these services do not always guarantee a connection, particularly during times of disruption. We advise that you check both CalMac and connecting service websites prior to travel to ensure you can reach your end destination safely.
Stay Safe - When travelling with us, we strongly recommend our customers follow our safer travel guidance. Before travel, take a moment to familiarise yourself with the details.
Payment Information - Contactless payment is quick and easy. If you're travelling with us, please do so using a contactless payment method. We accept MasterCard, Visa, Apple, Google or Samsung Pay. If you need assistance, please speak with a member of staff.
Last Updated: 22 May 2022 06:41
