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Travel Trade

Notice to Coach Companies

Notice to coach companies/guides and drivers

Drop off and pick up passengers (Oban / Craignure)

Due to the limited space on the pier at both Oban and Craignure to permit coaches embarking and disembarking from the vessel to Drop off or uplift passengers, the following procedures should be followed. All coaches must be measured before tickets will be issued. Guides and drivers are permitted to collect tickets in advance but only if this condition is met.


Outbound Oban to any destination

Coach and driver

  • On entry to the pier, coaches will be directed to the CV lanes where they will park up with passengers remaining on board. The driver must then make their way to the terminal building with their booking confirmation and vouchers/paperwork (if required) - if tickets have not already been collected. The tickets should then be distributed to the passengers while they are still on the coach.

  • If passengers have made their own way from town they must be issued with a valid ticket before proceeding to the first floor of the terminal building for departure.

  • The coach and driver will board via the ramp.


  • After receiving their tickets, passengers should be advised to make their way along the pedestrian walkway and up to the first floor of the terminal building.

  • If passengers are making their own way from town to the ferry terminal, they must be in the building no later than 30 minutes prior to sailing (same time as vehicle check-in).

Return arrival into Oban

Coach and driver

  • The coach will disembark the vessel and make its way back towards the terminal building. They will be directed to park in a suitable car lane by a marshal to await the arrival of the passengers. The passengers will only be permitted to leave the building once the car park is clear/safe for them to do so.


  • Coach drivers are asked to ensure their passengers disembark the vessel via the passenger access system and remain in the downstairs lounge inside the terminal building until an announcement is made to advise it is safe to exit and board the coach.



Arriving to Craignure Outbound

Coach and driver

  • The safest means to discharge passengers would be in the designated bus lanes to the east of the pier where passengers can walk safely to board the vessel rather than go through vehicles and across the linkspan head.

  • Coaches arriving from Oban into Craignure will be directed from the ferry to the centre lane of the bus area at the top of the pier to allow the passengers to board the coach.


  • Passengers will disembark the vessel via the main door and passenger access system (gangway). Once on the pier passengers are to proceed to the bus lanes, situated on the left-hand side at the top of the pier, and wait on the pavement for the arrival of their coach.

Departing from Craignure Return

Coach and Driver

  • On returning to the ferry terminal the coach will be directed into the appropriate lane and must discharge passengers prior to the vessel berthing, to avoid walking lanes where vehicles are moving around.


  • Once passengers have disembarked the coach they should proceed directly to the covered walkway via the pavement and await boarding to commence. All passengers must have a valid ticket prior to boarding the vessel.

  • It should be noted that at Craignure the passenger access system on to the vessel has no stairs or steps it is just a ramp.


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