If I am travelling on a diverted route - Lochmaddy/Ullapool, Stornoway - Ullapool, Lochboisdale - Oban/Mallaig - will I be refunded?
Customers who would normally travel Tarbert/Lochmaddy-Uig, but who are diverted to Stornoway-Ullapool, or Lochboisdale-Oban/Mallaig will be eligible for a refund for the difference in ticket price.
Customers who would normally travel Lochmaddy-Uig, and who were subsequently diverted from Lochmaddy-Ullapool to Lochboisdale-Mallaig/Oban will also be eligible for a refund for the difference in ticket price.
If you are a customer who is in any of those categories, please complete our short, dedicated refund form to apply for the difference in ticket price.
Customers travelling between Lochmaddy/Ullapool instead of Lochmaddy-Uig will be paying the same fare as their normal route so are not required to complete this form.