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Additional Sailings and Service Changes
Back to Fares and retrospective refunds

What happens next, after I submit a refund form?

Once you've submitted the refund form, we will acknowledge the application within 5 working days, and then respond fully within 21 working days from the acknowledgement date, but hopefully sooner.

Customers can apply for a refund up to 2 months from their travel date - in line with our current processes.   

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