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Additional Sailings and Service Changes
Back to Fares and retrospective refunds

Who is not eligible to apply for a refund?

Customers with a mainland or non-Harris/Lewis/Uist postcode are not eligible to claim unless one of the following exception criteria applies:  

  • Vehicles carrying ambient, time-critical food or shellfish  

  • Emergency response, medical and military vehicles  

  • Close family critical illness, death or funerals  

  • CalMac operations: critical travel during incident management 

  • Council / Health and Social Care Partnership  

  • Education (teachers, support staff etc) 



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