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Additional Sailings and Service Changes
Back to Fares and retrospective refunds

Why are you refunding customers after the journey and not at the time?


Any customers travelling Lochmaddy - Ullapool instead of Lochmaddy - Uig will be paying the same fare as their normal route so will not need to apply for a refund. 

Customers travelling between Stornoway - Ullapool, Lochboisdale - Oban/Mallaig will continue to be offered equalised fares via retrospective refunds. In the current context, the refund process is the quickest and most efficient way of identifying and refunding customers who travelled on an alternative route - and the process ensures customers are not negatively financially impacted by the Highland Council's closure of Uig Harbour.  

Complete Refund Form  

 

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