Accessibility Standards and Compatibility
This accessibility statement applies to calmac.co.uk website
CalMac Accessibility Statement
Updated 17 May 2023
Using this website
This website is run by CalMac. It has been tested using Chrome, Firefox and Safari (on mobile). It is not optimised for Internet Explorer. We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts
navigate all of the website using just a keyboard
navigate all of the website using speech recognition software
listen to all of the website using a screen reader (using the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand. We are currently progressing towards WCAG standards for our online booking platform and this, along with this statement, will be updated in due course.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact:
Transport Planning Team
CalMac Ferries
Ferry Terminal
Gourock
PA19 1QP
e-mail: transport.planning@calmac.co.uk
Technical information about this website's accessibility
CalMac is committed to making this website accessible.
This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, apart from:
Autocomplete missing from form fields (WCAG: 1.3.5 (AA) due to technical limitations.
Some older PDF documents are not fully accessible to screen reader software
How we tested this website
A WCAG audit was carried out and a recheck completed on the 9th December 2020. The test was carried out by the RNIB on a representative sample of pages.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us https://www.calmac.co.uk/contact
Content that's not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Access Keys
Shortcut access keys will be provided to allow fast access to the Homepage and to skip over the navigation at the top of the page. The following keys are defined:
- '1' = Home page
- 's' = Skip navigation (inbuilt functionality)
To use these keys
For a Windows-based platform:
If the browser is Internet Explorer, press and hold down the 'Alt' key and press the assigned key on the keyboard and press the 'enter' key to navigate to a page. For all other browsers just press and hold down the 'Alt' key and press the assigned key.
For a Macintosh based platform:
Press and hold down the left-hand 'Control' and press the assigned key on the keyboard (e.g. Control-1 navigates to the home page).
PDF documents
We are currently updating the PDF documents across our site to meet accessibility guidelines or replacing them with HTML content. If you would like an accessible version of any document, please contact enquiries@calmac.co.uk
Markup validity
The site conforms to HTML5 standards.
Browser Compatibility
The site design is fully compatible with the following browsers:
Desktop
- Microsoft Internet Explorer versions V10 & V11
- Firefox (latest version)
- Chrome (latest version)
- Safari (latest version)
Mobile (Tablet & Phone)
Windows Mobile
- Microsoft Internet Explorer versions V10 & V11 for Windows 8
Android
Default browser and Chrome (latest version) on the last two major releases of Android i.e.
- Ice Cream Sandwich (4.0-4.0.4)
- Jelly Bean (4.1-4.3.1)
- KitKat (4.4-4.4.4)
- Lollipop (5.0-5.0.1)
Apple iOS
- Safari on the last two versions of iOS i.e. 7 and 8
Browsers and operating systems not listed above may display the site correctly, but full compatibility is not guaranteed.
contactSCOTLAND
CalMac welcomes the opportunity to work with
contactScotland
that enables our customers with hearing impairments connect to us in a more inclusive format.
Customers simply follow the instructions on the
contactScotland
website to down load the app and then through the interpretation service, communicate with CalMac to find out timetable information, buy tickets and more about our journeys.
We hope that customers find this service useful and should you have any feedback on this please send this to enquires@calmac.co.uk
Euan's Guide
Euan's Guide features disabled access reviews of any place that is visited as part of everyday life such as post offices, railway stations, supermarkets and many others. Search to find a venue in your area and, if there isn't one, write a review for the first one now! If you have travelled with us we would like you to share your experience on Euan's Guide