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Before you travel: Check the service status of your route
Before reaching out to our teams, why not check out our Help Centre: View our FAQs
Call us on: 0800 066 5000 (or +44 1475 650 397 for our International customers)
Email us at: enquiries@calmac.co.uk
Want to keep up to date with the latest Service information? Follow us on X (formerly known as Twitter) @CalMac_Updates and tweet our social media team with your questions, available from 8:00 a.m. to 8:00 p.m. 7 days a week.
Wednesday 25 December - Closed
Wednesday 1 January – Closed
All other days are normal working hours (Monday to Sunday 8:00 a.m. - 8:00 p.m.)
Keep up to date with the latest service information on our Service Status section or download our app.
From 21 October 2024 - 27 March 2025
Our Customer Engagement Centre opening hours for the winter period:
Monday to Friday 7:00 a.m. - 7:00 p.m.
Saturday and Sunday 8:00 a.m. - 7:00 p.m.
Tuesday 24 December 8:00 am - 5:00 pm
Wednesday 25 December Closed
Tuesday 31 December 8:00 am - 5:00 pm
Wednesday 1 January Closed
All other days are normal operating hours (Monday-Friday 7:00 a.m. - 7:00 p.m.; Saturday-Sunday 8:00 a.m. - 7:00 p.m.)
Tell us if you have received great service or would like to send us a suggestion through our suggestions and feedback form.
Caledonian MacBrayne is proud to carry in excess of 5 million passengers a year and sail to some of the most beautiful destinations in Scotland. We have a tradition of implementing ideas suggested by our customers and we recognise that every customer's experience is unique.
We would love to hear from if you enjoyed your journey with us or you wish to provide feedback on our service. Your feedback will contribute to the ongoing review and development of our services.
We want to know if for any reason our service failed to meet your expectations. Please speak to one of our crew or port staff, at your earliest opportunity, to discuss your concerns.
If you are unable to provide feedback locally, or for any reason are not satisfied with the response you receive, please contact us by
e-mailing us at customerrelations@calmac.co.uk
Telephone on 0800 066 5000 or +44 1475 650 397 (for international customers)
Writing to Customer Relations, Caledonian MacBrayne, Ferry Terminal, Gourock, PA19 1QP
All formal complaints will be acknowledged within five working days of receipt and replied to within 21 working days of its acknowledgement. If it is not possible to respond fully to your complaint within 21 working days, you will be informed in writing at that point of the reasons for delay and the likely timescale for a resolution.
If your sailing has been disrupted, find out what you are entitled to and how to claim in our Passenger Rights section.
All media and press enquiries should be addressed in the first instance to our Corporate Communications Team by emailing corporate.communications@calmac.co.uk
Your Information and personal data supplied will only be held as long as is required to fulfil this activity and in accordance with our Privacy Policy. We will not use the data captured here for Marketing purposes.
We have recently entered into a strategic partnership with outdoor advertising specialist CP Media to offer regional businesses with affordable advertising across our ports and 33 ferries.
Upgraded poster sites and digital screens will feature the advertising of businesses who would like to reach the 5.6 million tourists and members of the local community who depend upon the service. We hope that the scheme will help to raise awareness of the region's diverse and unique range of businesses to both tourists and the local community who might otherwise be unaware of just how much is on offer in this area of Scotland.
Your Information and personal data supplied will only be held as long as is required to fulfil this activity and in accordance with our Privacy Policy. We will not use the data captured here for Marketing purposes.
If you work for a TV or film company and you'd like permission to film at a port or on board our vessels, please complete the form below and we will look into this for you. We don’t charge a fee for filming, and while we are happy to help, our ports and vessels are busy places and we can only allow filming to take place if we feel that it won’t obstruct passengers or crew.
It is important that you plan and allow plenty of time between submitting your application and the date of your planned filming. Seven days’ notice should be given from submitting your application to date of travel. In certain circumstances we will allow last minute request, but this will be at the discretion of the vessel’s captain.
Please note that you must book and pay for your own tickets.
Personal Data
Your Information and personal data supplied will only be held as long as is required to fulfil this activity and in accordance with our Privacy Policy. We will not use the data captured here for Marketing purposes.