Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds.
We have published the next phases of our timetable for 1 July to 18 October. From 31 July, bookings will be open for the period up to and including 18 October 2020.
Please follow updated advice on how to travel safely.
Questions for Customers and information on CalMac's response to Covid-19
Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.
Frequently Asked Questions about online amendments - including amending online bookings, registering cards, restrictions and process.
All you need to know about using our wi-fi when travelling with CalMac including where you can connect, how to connect, security and speed of connection.
Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.
Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.
