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FAQs

FAQs

Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds. 

Coronavirus protection measures remain in place. All of Scotland has moved to Scottish Government coronavirus  protection level 0 . In terms of ferry travel, physical distancing will remain in place and face-coverings on our vessels and in our ports and offices are mandatory - unless exempt.

If you plan to travel, we look forward to welcoming you.

When planning travel, we ask that all of our customers follow the official guidance in place, especially restrictions on travel which may be in place in your area and the area you are travelling to.  Before travel - visit the gov.scot website or use the postcode checker , to find out more.

Find out more about Safer Travel with CalMac  
Find out more about Scottish Government voluntary pre-departure testingĀ 

List for FAQs

Covid-19 Customer Updates and Travel Advice

Questions for Customers and information on CalMac's response to Covid-19

Covid-19 Customer Updates and Travel Advice: Find out more

Tickets and Reservations

Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.

Tickets and Reservations: Find out more

Online Amendments

Frequently Asked Questions about online amendments - including amending online bookings, registering cards, restrictions and process.

Online Amendments : Find out more

Before you go

Frequently Asked Questions about planning your journey - including check-in, disruptions, and mobility assistance.

Before you go: Find out more

On the ferry

Frequently Asked Questions about once you are on board the ferry - including information about pets, vehicles, emergency and your safety.

On the ferry: Find out more

CalMac Wi-Fi

All you need to know about using our wi-fi when travelling with CalMac including where you can connect, how to connect, security and speed of connection.

CalMac Wi-Fi : Find out more

Commercial Vehicles

Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.

Commercial Vehicles: Find out more

Disruptions

Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.

Disruptions: Find out more
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