Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds.
Questions for Customers and information on CalMac's response to Covid-19
Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.
Frequently Asked Questions about online amendments - including amending online bookings, registering cards, restrictions and process.
Frequently Asked Questions about planning your journey - including check-in, disruptions, and mobility assistance.
Frequently Asked Questions about once you are on board the ferry - including information about pets, vehicles, emergency and your safety.
All you need to know about using our wi-fi when travelling with CalMac including where you can connect, how to connect, security and speed of connection.
Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.
Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.
