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FAQs

FAQs

Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds. 

If you plan to travel, we look forward to welcoming you.

Coronavirus protection measures remain in place. All of Scotland is currently at Level 0 of Scottish Government coronavirus protection levels, and from 9 August will move beyond Level 0.

In terms of ferry travel, face-coverings in our ports, offices, and indoor areas of our vessels are mandatory - unless exempt.

If you plan to travel, we look forward to welcoming you.

When planning travel, we ask that all of our customers continue to plan ahead for travel and book wherever possible. Before travel - check our safer travel rules, which we need everyone to follow to help us all exercise care and caution, while we work together to keep our crews, our customers and the islands we serve safe.

Find out more about Safer Travel with CalMac  
Find out more about Scottish Government voluntary pre-departure testing 

List for FAQs

Covid-19 Customer Updates and Travel Advice

Questions for Customers and information on CalMac's response to Covid-19

Covid-19 Customer Updates and Travel Advice: Find out more

Tickets and Reservations

Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.

Tickets and Reservations: Find out more

Online Amendments

Frequently Asked Questions about online amendments - including amending online bookings, registering cards, restrictions and process.

Online Amendments : Find out more

Before you go

Frequently Asked Questions about planning your journey - including check-in, disruptions, and mobility assistance.

Before you go: Find out more

On the ferry

Frequently Asked Questions about once you are on board the ferry - including information about pets, vehicles, emergency and your safety.

On the ferry: Find out more

CalMac Wi-Fi

All you need to know about using our wi-fi when travelling with CalMac including where you can connect, how to connect, security and speed of connection.

CalMac Wi-Fi : Find out more

Commercial Vehicles

Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.

Commercial Vehicles: Find out more

Disruptions

Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.

Disruptions: Find out more
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