How do I cancel my booking and request a refund?
If you do need to cancel a booking, you can begin that process by contacting our Customer Engagement Centre during opening hours. This needs to be done more than 24 hours before the date and time of your sailing - and a £10 administration fee will be charged.
If you wish to amend your booking, this can be done online and via your online account.
Should there be cancellations to our services due to weather or technical issues then a full refund will be provided. If there are disruptions on our network and should you cancel your booking before we cancel our sailing, then a full refund less the £10 administration charge will apply.
Terms and Conditions (excluding commercial block reservations)
| Cancellation options | Administration fees |
|---|---|
|
Greater than 24-hours before travel |
A refund will be given, however an administration fee of £10 will be deducted from the total fare.* |
|
Less than 24-hours or failure to show for travel |
No refund will be given. No additional administration fees will be charged.* |
Customers can amend bookings free of charge up to check-in closing.