Why is the booking I made online not displayed in My Account?

All your bookings should be visible in your account, even if you only recently created your account. Make sure you are using the same email address you used for your bookings, if your booking preceded the creation of your account. 

If you're still having difficulty seeing your bookings, please do contact our Customer Engagement Centre on 0800 066 5000 and they will be happy to assist you.