Ticket validity for Turn Up and Go routes - an important reminder

As we have now started our winter timetable season - from 21 October 2024 - 27 March 2025, we are keen to remind our customers about ticket validity for our Turn Up and Go routes - specifically unused single and return tickets, and unused journeys on 10-journey tickets.

A list of our Turn Up and Go routes can be found here, where you'll also find everything you need to know about tickets for these routes.

Please read the information below and, if you're planning to pre-purchase a ticket, carefully consider how you plan to use it before doing so.

Turn Up and Go - single and return tickets

Turn Up and Go single and return tickets are valid for use within the timetable season for which they are purchased - either winter or summer. They cannot be used outside the timetable season you have bought them for, and they are non-refundable.

Summer 2024 - single and return tickets

Single and return tickets for the summer 2024 timetable season (29 March - 20 October 2024). Single and return tickets purchased for dates during the summer 2024 timetable season could only be used up to and including Sunday 20 October 2024. Unused tickets are non-refundable.

Winter 2024/2025 - single and return tickets

Single and return tickets for the winter 2024/2025 timetable season (21 October 2024 - 27 March 2025). Single and return tickets purchased for dates during the winter 2024/2025 timetable season can be used until 27 March 2025.

Turn Up and Go - 10-journey tickets

Turn Up and Go 10-journey tickets are valid for use within the timetable season for which the product was purchased - either winter or summer. All 10 journeys must be used within the timetable season for which they have been purchased, and cannot be carried over into the subsequent timetable season. Unused journeys are non-refundable.

Summer 2024 - 10-journey tickets

10-journey tickets for the summer 2024 timetable season (29 March - 20 October 2024). 10-journey tickets purchased for the Summer 2024 timetable season could only be used up to and including Sunday 20 October 2024. Unused journeys cannot be carried over into the winter 2024/2025 season, and are non-refundable.

Winter 2024/2025 - 10-journey tickets

10-journey tickets for the winter 2024/2025 timetable season (21 October 2024 - 27 March 2025) are now available - if purchasing online, select the 'W-24' option on our booking system. Journeys on these tickets can be used until 27 March 2025.

Our staff will be on hand to remind you and support you.

FAQs

Why is my single / return ticket for a Turn Up and Go route no longer valid after the new timetable season begins?

Tickets purchased for our Turn Up and Go routes are valid for use in the timetable season for which they are purchased - either winter or summer, and are non-refundable.

Can I amend my 10-journey ticket product if I still have tickets to use from the previous season and transfer them to the new season timetable?

No. The 10-journey ticket product cannot be amended. Unused journeys are not usable after the end of the timetable season for which the product was purchased - either winter or summer, so its important that you consider how you plan to use this product carefully before purchasing.

Can I get a refund, or a partial refund, for my 10-journey ticket if I have unused journeys?

No. Unused 10-journey tickets cannot be refunded or partially refunded, so its important that you consider how you plan to use this product carefully before purchasing.