Why is it important to plan ahead?
Also at the core of this guide is the need to plan ahead. Given the nature of our service, if we are to meet your assistance needs properly then we need time to put plans in place. So, with that in mind, it is best if you get in touch with us 48 hours prior to your journey to discuss any requirements.
At busy times when vessels are arriving or departing a port, many of our staff members have safety critical duties to attend to, and naturally these take priority over other activities. Giving us prior notice of your requirements means we are better placed to organise our resources to meet both your needs and the safety of our crew, other passengers and vessels.
To make sure you get the best assistance for your needs, please contact our Customer Services Team at least 48 hours before your journey to discuss requirements.